Job Title: Customer Care Intern
Duties;
•Promote Safety.
•Check in baggage and direct passengers to designated area.
•Ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
•Provide information on flight arrivals and departures.
•Handle passengers requiring special assistance, such as disabled passengers, parents and infants, etc.
•Take lost and found reports.
•Log and store baggage left over from flights.
•Maintain log of all unclaimed baggage.
•Meet and assist passengers.
•Ensure safety of aircraft and airline property.
•Ensure safe delivery of mail and courier from aircraft.
•Any other duties that may be delegated to you from time to time.
Competencies;
•Good knowledge of customer(s) needs.
•Must be good in either Chinese or Spanish or French ; spoken and written
•Able to communicate clearly, both written and orally and in a manner the customer can understand.
•Ability to handle complaints even when handling unpleasant customers.
•Should accurate and have eye for detail.
•Should have empathy for customer’s situations.
•Smart appearance with a clear speaking voice.
•Approachable and remain calm under pressure.
Qualification;
•High School Education.
•Certificate of good conduct.
•Training in customer care related studies.
•A diploma in customer care would be an added advantage.
How to Apply:
Send CV’s, cover letter and certificates to talent2013search@gmail.com
Subject of email should be : Customer service Intern
Application Deadline: 4th Oct 2013
No comments:
Post a Comment