Principal Corporate Communications Officer at Universities Fund (UF)

 Job Title: Principal Corporate Communications Officer

Job Description

The Universities Fund was established under section 53 of the Universities Act, 2012 for financing Universities in Kenya. The Fund is managed by a Board of Trustees known as the Universities Funding Board (UFB) which has been in operation since 2016. The function of the Trustees is to generally manage the Universities Fund

Job Purpose

Coordinate development and execution of communication and stakeholder engagement strategies for the to establish positive reputation and build relationships with key stakeholders. Ensure effective communication with both internal and external stakeholders to achieve business objectives and enhance the Fund’s image and reputation.

Person Specification:

*Must have served in the grade of Senior Corporate Communication Officer, Grade UF 6 or its equivalent for a minimum period of three (3) years

*Bachelor’s Degree in Public relations, Communications, Journalism, Marketing, International relations or any other equivalent qualifications from a recognized institution

*Supervisory Course lasting not less than two (2) weeks from a recognized institution

Key Competencies and Skills

*Knowledge of best practices in Customer Experience

*Brand & Product Marketing

*Digital Media Management

*Project management

*Communication skills

*Reporting skills

*Competitive analysis

*Analytical skills

*Leadership skills

*Interpersonal skills

*Reliability & Dependability

*Innovative, creativity and tenacity

*Emotional Intelligence

Responsibilities:

Duties and responsibilities entail; 

*Incorporating online tools and in-person networking to create relationships and ultimately build the Fund’s brand, both online and off line;

*Content creation – writing blog posts, articles, newsletters, communications materials, and material for social media channels;

*Social media marketing– creating, managing and growing the Fund’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties;

*Events and event planning– attending industry events and planning meet ups for Fund leadership

*Managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns;

*Responsible to overlook the customer support – collecting reports, and forwarding clients feedbacks to the management;

*Managing any online feedback forums;

*Implementing strategic communications plans and providing local market insight for the Fund’s public-facing communications;

*Analytics– Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives;

*Working with journalists, media producers, editors and strategic influencers;

*Gathering information on programmes and significant events in a specific Fund Cluster area;

*Responsible for scheduling media interviews;

*Developing media plans, distribute and follow up media releases, book interviews and respond to media request;

Method of Application:

Submit your CV and Application on Company Website using the link below.

https://recruitment.ufb.go.ke/accounts/login/?next=/complete/1/director-resource-mobilization-and-partnerships/&utm_source=Jobweb

Closing Date : 9 April. 2024

Customer Care Internship Opportunity in Nairobi Kenya

Job Title: Customer Care Intern

Duties;

•Promote Safety.
•Check in baggage and direct passengers to designated area.
•Ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
•Provide information on flight arrivals and departures.
•Handle passengers requiring special assistance, such as disabled passengers, parents and infants, etc.
•Take lost and found reports.
•Log and store baggage left over from flights.
•Maintain log of all unclaimed baggage.
•Meet and assist passengers.
•Ensure safety of aircraft and airline property.
•Ensure safe delivery of mail and courier from aircraft.
•Any other duties that may be delegated to you from time to time.

Competencies;

•Good knowledge of customer(s) needs.
•Must be good in either Chinese or Spanish or French ; spoken and written
•Able to communicate clearly, both written and orally and in a manner the customer can understand.
•Ability to handle complaints even when handling unpleasant customers.
•Should accurate and have eye for detail.
•Should have empathy for customer’s situations.
•Smart appearance with a clear speaking voice.
•Approachable and remain calm under pressure.

Qualification;

•High School Education.
•Certificate of good conduct.
•Training in customer care related studies.
•A diploma in customer care would be an added advantage.

How to Apply:
Send CV’s, cover letter and certificates to talent2013search@gmail.com

Subject of email should be : Customer service Intern

Application Deadline: 4th Oct 2013

Corporate Communications Officer Job Vacancy at Kenya Civil Aviation Authority in Nairobi

Job Title: Corporate Communications Officer

Kenya Civil Aviation Authority is seeking to recruit qualified Kenyan citizens to fill the above position

Job Role: To assist in the administration of the various communication activities in the section.

Responsibilities;

• Serve in Corporate Communication and coordinate all communication and events management activities by:
• Organising events as delegated by the Corporate Communication Manager
• Screening media and all publications with regard to KCAA activities o Drafting communication to internal and external publics as required, including press releases
• Responding to ad-hoc queries from external public
• Implementing and evaluating programmes of information relating to KCAA using appropriate communication tools.
• Perform any other duty as may be directed by the Director General from time to time.

Qualifications;

• A Bachelors Degree in Public Relations or in a relevant filed such as Communications/Marketing or a Degree in a relevant social science field with a diploma in Public Relations/Communications/Marketing from a recognized University.
• Experience
• 3 years experience gained in related areas such as events management, press relations, and public relations etc

Knowledge and Skills;

• Planning and organizing skills to effectively manage events
• Written communication skills to draft press releases
• An ability to differentiate between what can be communicated and how to communicate; requires diplomacy when information is sensitive
• Ability to develop professional, on-going relationships with internal and external publics

How to Apply:
Interested and qualified persons are requested to send: application letter quoting the job reference No. on the envelope and application letter, copies of certificates, testimonials and a detailed CV indicating current salary and expected salary, day time telephone and full contact details of three professional referees to

The Director General
Kenya Civil Aviation Authority
KAA Complex - JKIA
P. O. Box 30163 – 00100
Nairobi

Application Deadline: 16th October 2013

Careers at Kenya Civil Aviation Authority-Employee Relations and Compensation Human Capital Officer

Job Title: Employee Relations and Compensation Human Capital Officer

Duty Station:  Nairobi

Kenya Civil Aviation Authority is seeking to recruit qualified Kenyan citizens to fill the above position

Job Purpose: To provide general human resources assistance and services to KCAA.

Responsibilities;

• Handle management and implementation of human resources programmes in the following areas:
• Documenting, maintaining and updating staff records on: medical, salary; welfare activities and union; HIV and AIDS; safety at workplace; employee satisfaction and sports;
• Leave administration;
• Any other duty assigned from time to time.

Qualifications;

• A first degree in Human resources management or a degree in related social sciences such as Business Administration; Organizational Development and Management, or Labour Management from a recognized university   Higher Diploma in Human Resource Management.

Experience;

• 5 years experience in a busy HR environment.
Knowledge and skills
• Good interpersonal and communication skills.
• Proficiency in office suite and desktop publishing tools.
• General HR background is an advantage.
• Guidance and Counselling skills.

How to Apply:
Interested and qualified persons are requested to send: application letter quoting the job reference No. on the envelope and application letter, copies of certificates, testimonials and a detailed CV indicating current salary and expected salary, day time telephone and full contact details of three professional referees to

The Director General
Kenya Civil Aviation Authority
KAA Complex - JKIA
P. O. Box 30163 – 00100

Application Deadline: 16th October 2013
Nairobi

Customer Operations Manager Job Vacancy at Wananchi Group (K) Ltd in Nairobi, Kenya

Job Title: Customer Operations Manager

Titles & Number of Staff Managed: 

•Cable Network Dispatch Coordinators
•Surveillance Technicians
•Network Security Officers

Job Purpose / Summary:

Reporting to the Wananchi Group Deputy Chief Technology Officer, the Customer Operations Manager, will ensure that all subscriber installation and maintenance requests are completed within agreed SLA timelines, verify that the Wananchi Group network is maintained at high standards of quality and security.

Key Roles:

1) Working closely with Wananchi Group Teams including, Cable Dispatch Coordinators, Cable Network Quality Controllers and Kenyacam to ensure that all subscriber installation and maintenance requests are completed within agreed SLA timelines as outlined in the Subscriber connection and Maintenance and Technical services agreements with Kenyacam.

Thus ensuring:

a) All subscriber installations are completed within the agreed stipulated timelines as per the agreed SLA’s.

b) All subscriber maintenance service calls are attended to and service uptime is confirmed within the timelinesas per the agreed SLA’s.

c) Ensure daily reporting and update of the Daily Dashboard reports relating to all customer operations including subscriber installation, subscriber maintenance, installation quality etc.

d) Ensure the tracking of all events relating to customer operations including tickets, work orders etc.

2) Working closely with all Wananchi Group Teams including, Surveillance Technicians, Subscriber Installation & Maintenance Teams, Network Installation & Maintenance Teams, etc. to verify that the Wananchi Group HFC & GPON networks are maintained at very high standards of quality based on independent evaluation and surveillance.

Thus ensuring:
  
a) Identification and Reporting of issues relating to the quality of the network in its entirety to the Network Maintenance Team for correction to the agreed quality standards.

b) Independent on-site verification that network quality issues have been corrected by the Network Maintenance Teams once reported.

3) Working closely with all Wananchi Group Teams including, Surveillance Technicians to identify and map out pirate networks in areas in which the Wananchi Group HFC & GPON networks exist and dismantle these networks in co-ordination with Network Security Officer and all the relevant Security organs.

Thus ensuring:

a) The identification and subsequent reporting on the detailed layout of pirate networks to all relevant stakeholders.

b) The dismantling of the pirate networks identified in co-ordination with all the relevant internal stakeholders and Security organs.

c) The establishment of mechanisms to ensure that previously dismantled pirate networks are not re-activated.

Qualifications, Skills & Experience:

•A B.Sc. degree with a technical background Or a Diploma in IT or related technical field with at least 3 years of relevant experience
•Experience in a network installation and maintenance operation.
•Experience in managing customer &network operations.
•Experience in design, installation and maintenance of HFC & GPON networks will be an added advantage.
•Experience in writing reports. Proficient in MS Office - specifically Excel.
•Must be of very high integrity and uphold high ethical standards and honesty.
•Possess a valid and clean driving license.

How to Apply:

Applications to be sent to recruit@ke.wananchi.com

Only qualified applicants will be contacted.

Application Deadline: 27th Sept 2013