Employer: Courier and Logistics Company
Duty Station: Nairobi Kenya
Duties:
• Create more business from existing clients;
• Handle client issues and ensure customer satisfaction;
• Update clients on their shipments being handled by the office;
• Be a link between the office, sales team and the clients;
• Go through the database and make contact with the clients;
• Set up meetings on behalf of the sales team;
• Indulge in social media to market the company and keep the momentum;
• Follow up with agents on quotations requested;
• Handle quotation requests from clients;
• Create and maintain a current clientele database;
• Going through courier deliveries and approach the clients for further follow up by sales team;
• Conduct online service surveys on existing clients;
• Keep abreast of competitor activity and recommend any necessary tactical action.
Minimum Requirements:
• Must have 2 years customer service experience in a logistic and courier industry
• Business Degree
• Excellent communication and interpersonal skills.
How to Apply:
All interested and suitably qualified candidates should forward their applications enclosing copies of their academic and professional certificates and curriculum vitae to:
HR Manager
Email: globeflightsales@gmail.com
Application Deadline: 30th Oct 2013
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