Business Development Manager at Fanisi HR Solutions in Nairobi

Job Title: Business Development Manager
Business Development Executive

Fanisi HR Solutions
(www.fanisi.net, Facebook: Fanisi HR Solutions)
Vacancies - Business Development Manager and Business Development Executive
The positions are responsible for both Sales and Marketing of the Agency’s products and services.
The Business Development Manager will have responsibility over the Business Development Executive.
Duties and Responsibilities:
Come up with a marketing process and campaign strategy for the company products
Assess and analyse products for their sales potential
Analyse markets to determine penetration opportunities
Maintain product visibility within the market
Develop sales plans
Meet clients to introduce and discuss company products and services
Close sales and meet set sales targets
Cross selling of other products and services
Liaise with other team members to ensure that clients’ needs are understood and met
Innovate new products to fit the market
Prepare periodic reports for Management and the Director
Review challenges faced by the products and innovate quick solutions
Key Competencies and Expectations
Must understand marketing and sales strategies
Must be a good communicator
High level of integrity and ethics
Excellent customer service orientation
Personal initiative, innovation and independent thinking
Ability to sell and meet set targets
Must have a sales track record
Aggressive and positive mentality
Attention to detail
Initiative, innovation and independent thinking capacity
Reliability and responsibility
Stress tolerance
Team work and team spirit
Education – preferably a business diploma/degree
At least two years’ experience in a similar position
How to Apply:
Interested candidates should send an Application Letter and CV as one word document to jobs@fanisi.net
Candidates are advised to apply for only one position, quoting the job title on the subject line.
Only shortlisted candidates will be contacted.
Deadline: 15/08/2013

Power Systems Sales Engineer at Mantrac Kenya Ltd in Nairobi

Job Title: Power Systems Sales Engineer – 1 Nos, Nairobi
Prime Product Sales Engineers – 2 Nos, Nairobi & Western Kenya Region

Mantrac Kenya Ltd the Caterpillar authorized dealer in Kenya; sells and services earthmoving, Power generating, Material Handling and Mining Equipment.
To help us achieve our strategic plan, we are looking for qualified talent. Qualified candidates will be assessed on right attitude and work ethic culture.
In return Mantrac will offer unparalleled training and personal growth opportunities, develop your whole-person to fit into a multidisciplinary workplace.
Job Outline for above positions
To achieve business unit targets for Prime Product - unit sales in Caterpillar Machine/Genset range ensuring full coverage, as will be stipulated from time to time by management through the Sales Manager.
To effectively manage the sales in conjunction with colleagues while reporting to the sales manager and maintaining company commercial standards and policies.
Qualifications
First degree from a reputable University preferably in Mechanical Engineering or business related
2 years relevant working experience in earth moving/ generators industry sales experience
Must have a valid driving license
How to Apply:
Your soft copy application letter and curriculum vitae indicating your regular telephone number to enable us contact you can also be mailed to careers@mantrackenya.com
CAT, Caterpillar, their respective logos and “Caterpillar Yellow,” as well as corporate and product identity used herein are trademarks of Caterpillar and may not be used without permission.
Deadline: 14/08/2013

Marketing and Fundraising Executive at The Mater Hospital in Nairobi

Job Title: Marketing and Fundraising Executive

The Mater Hospital, a leading health care provider in East and Central Africa seeks to fill the above position.
Reporting to the Marketing Director, this position is charged with the responsibility of developing and implementing effective strategies to market and fundraise for Hospital’s charity programmes.
In addition the successful candidate will also be expected to:
Plan and coordinate hospital events including medical camps and the Mater Heart Run
Foster good relations with hospital donors and partners to enhance support for its programs
Enhance the hospital’s social media presence and activity
Participate in creating hospital communication and branding materials
Qualifications / Skills Requirements:
Degree in Communication, Marketing, Public Relations or other Social Sciences from a reputable Institution
Minimum three years working experience in a busy Marketing/Communication role with good track record
Excellent communication, planning and organisation skills, ability to work under pressure and to meet tight deadlines
Aged below 30 years
Experience in media, production or graphic design will be an added advantage
How to Apply:
If your background, experience and competence match the above specifications, please send us your application together with a detailed CV giving full contact details of your referees to hrrecruit@materkenya.com
Shortlisted candidates will be contacted on Friday 23rd.
Deadline: 19/08/2013

Parts Counter Analyst at Mantrac Kenya Ltd in Nairobi

 Job Title: Parts Counter Analyst – 1 Nos, Western Kenya Region

Mantrac Kenya Ltd the Caterpillar authorized dealer in Kenya; sells and services earthmoving, Power generating, Material Handling and Mining Equipment.
To help us achieve our strategic plan, we are looking for qualified talent. Qualified candidates will be assessed on right attitude and work ethic culture.
In return Mantrac will offer unparalleled training and personal growth opportunities, develop your whole-person to fit into a multidisciplinary workplace.
Job Outline
Attend to customer orders and accurately reference parts on CAT SIS
Order and Process backorder items
Process credits for customers and service department
Qualifications
BSc mechanical engineering or in an Engineering related discipline
Minimum of six-months working experience in an earthmoving equipment industry with emphasis on service experience.
How to Apply:
Your soft copy application letter and curriculum vitae indicating your regular telephone number to enable us contact you can also be mailed to careers@mantrackenya.com
CAT, Caterpillar, their respective logos and “Caterpillar Yellow,” as well as corporate and product identity used herein are trademarks of Caterpillar and may not be used without permission.
Deadline: 14/08/2013

Senior Plumber at Lutheran World Federation in Nairobi

Job Title: Senior Plumber

Lutheran World Federation / Department for World Service Kenya Program is seeking to recruit a Kenyan national for the following position:
He/She will work under the supervision of Water Quality Technician.
Duties and Responsibilities:
To carry out plumbing works (e.g. repair of pipe bursts, pipe extensions, and replacement of leaking taps installation of tanks) as per the plans and standards set by LWF/DWS water sector to completion.
To provide specifications of materials needed for plumbing work to the head of water sector or his designate.
Prepare detailed BOQ’s of all plumbing related works.
In consultation with the plumbing crew, participate in the procurement of the material and tools needed for all plumbing works.
Responsible for the safe keeping of all plumbing tools and equipments.
Responsible for the safe keeping of all the test pipes, sockets and air lines.
Offer advice training and leadership to the plumbing team.
Make all the necessary requisitions for materials and tools needed for plumbing works.
Promptly report any loss or breakage of tools and equipment under his care to the supervisor.
Ensuring that a good relationship is maintained between the plumbing team and the beneficiary communities.
Provide weekly and monthly reports and promptly provide any other reports requested by the head of water sector or his designate.
Maintain a clear record of all tools and equipments under his care or in use by the plumbing team.
Participate in the plumbing works during installation of pumps and removal of pumps for repair.
Any other duty assigned to by the head of water sector or his designate that relates to plumbing.
Qualifications & Skills:
Minimum education form four
Computer literate. i.e. MS office
Craft part one certificate
Minimum 3 years experience in a busy plumbing
Valid driving licence class E,will be an added advantage
LWF/WS is an equal opportunity employer, irrespective of gender, race or religious affiliation.
Female candidates are encouraged to apply.
LWF/ WS is a signatory to the Code of Conduct for humanitarian agencies.
Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.
How to Apply:
Applications and detailed CV must include email address and telephone contacts of 3 referees, one of whom must be your supervisor in your current/ former employment.
P.O. Box 48 Kakuma,
Or e-mailed to: hr-kak@lwfkenya.org
Only short-listed candidates will be contacted.
Deadline: 23/08/2013

Human Resource Manager at Impact Research and Development Organization in Kisumu

Job Title: Human Resource Manager

Impact Research and Development Organization is a registered Kenyan NGO with a main office in Kisumu and regional offices in eight counties.
IRDO’s principal mandate is to design, implement and evaluate HIV/AIDS research and intervention programs that improve the health status of individuals and local communities.
Job Summary:
 Responsible for planning, coordinating and implementing human capital, administration policies, strategies, systems and processes to maintain good relations between management and staff.
Key Duties and Responsibilities:
1. Provide professional leadership in the development and implementation of administration and human resources plans and budgets, and in performance management.
2. Ensure compliance with good human resources practices, labour laws and good labour relations.
3. Ensure there is an appropriate HR training and development plans in place, and implemented.
4. Ensure that the organization develops policies for attracting, retaining & developing best-performing human resource.
5. Advise the Board of Directors on personnel issues
Minimum Qualifications
Bachelors Degree in Human Resource Management/ Business Administration or any other related field.
Masters in Human Resource Management an added advantage
Must be a registered member of the Institute of Human Resource Management (IHRM)
Preferably served as Human Resource Manager for 3 years in a busy organization with at least 500 staff.
Demonstrated proficiency in computer applications.
How to Apply:
Submit applications, complete with CV, copies of certificates and testimonials, names and telephone numbers of two professional referees, current and expected salary
The Human Resources Officer,
Impact Research and Development Organization
P O. Box 9171-40141,
Kisumu.
Deadline: 23/08/2013

Retention Customer Service Representative at Wananchi Group (K) Ltd in Nairobi

Job Title: Retention Customer Service Representative

Department: Customer Service Dept
Position Reporting to: Customer Service Director
Wananchi Group (K) Ltd

Job Purpose / Summary:
The main purpose of the position is to save and retain our current subscribers using suggestive sales techniques in order to achieve customer reconnection.
Representatives will be asked to use consultative sales skills to educate the customer on competitive pricing information and assist the customer in comparing and contrasting our products and services versus the competition.
A customer-centric mindset is necessary in order to ensure long-term customer satisfaction
Key Roles:
Handle outbound disconnect/downgrade calls from existing customers
Responsible for skillfully retaining customers through positive relationship building
Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
Effectively transition from the save to upgrading the customer to additional products and services
Provide exceptional customer care across all call types including escalations, technical support and billing
Track the primary reasons for requests to disconnect service in specific geographic areas by competition and forward the information to the appropriate departments for further investigation
Take ownership of customers' concerns and act as a primary contact, providing name and telephone extension to help build confidence
Report customer problems to escalation departments to ensure customer satisfaction
Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers
Provide explanation and interpretation of billing system information
Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
Qualifications
Experience over 1 year in a Retention/Churn team in a Telco company
Customer-centric mentality & passion for the customer
Must have ability to complete all work
Preferred Skills/Qualifications:
Effective listening skills with high level of empathy
Effective verbal communication skills, including grammar and tone
Ability to probe and correctly identify customer needs/concerns.
Strong Problem solving ability
Exceptional sales skills in order to save and upgrade customers
Proven ability in objection handling techniques
Ability to deal with rejection
Manage confrontation and remain confident
Ability to provide complete customer service, overcome customer objections and retain customer's.
How to Apply:
Kindly send your application to recruit@ke.wananchi.com
Deadline: 23/08/2013